Large equipment sales and service dealers are using operational excellence to improve performance and support the growth agenda. TBM was invited to share our experience at the NADITA conference.
TBM Consulting Group was recently invited to participate in the 2022 NADITA conference in Las Vegas—an event dedicated to Caterpillar dealers. We had the opportunity to share our experience demonstrating how some dealers are using operational excellence in support of their mission to profitably double services by 2026.
Jonathan Wheatley, client manager, moderated a roundtable session entitled, “Using Lean to Improve Service Shop Profitability”. We were honored to co-present success stories of specific dealer improvement initiatives. Please contact Jeff M. Klapp to learn more about our best practices for service-shop performance improvement.
