“This plant had been operating poorly for so long…that the workers accepted substandard performance as the norm. Not only did we have to fix physical problems, but a bigger issue was defeated morale.”
“TBM’s people had all held jobs like theirs, were clearly experienced, spoke their language and did the work right alongside them. For our workers, there was instant credibility.”
“At the start of each Kaizen Breakthrough workshop, TBM’s consultants would explain what the team was going to accomplish by the end of the week – and the teams were getting wins every week. They’d say to me, ‘Hey, this really works!’ The morale turnaround – and the speed with which it happened – was amazing.”
“TBM is so much a part of our operations that their consultants are sometimes mistaken for our own workers. They even wear our shirts!”